Effective Date: 2025-12-08
Last Updated: 2025-12-08

This Shipping Policy applies to all orders delivered within the United Kingdom.
We aim to provide a smooth, transparent and reliable delivery experience for all customers.

1. Shipping Costs

We offer free standard shipping on all UK orders.
There are no additional or hidden fees at checkout.

2. Processing & Delivery Time

Processing Time: 1–5 business days
Estimated Delivery Time: 4–7 business days after dispatch
Total delivery time: 5-12 business days
Order Cut-off Time: 12:00 PM (GMT), London time

Delivery times may vary slightly depending on carrier volume and local delivery conditions, but most orders arrive within the timeframe above.

You will receive a tracking link via email once your order has been dispatched.

3. Delivery and Partners

We work with trusted logistics partners who provide end-to-end tracked delivery to the UK.
Final-mile delivery is usually handled by Royal Mail or a similar UK courier.

We deliver all orders directly to the customer’s address within the United Kingdom. Our couriers provide door-to-door delivery to ensure a smooth and reliable shipping experience.

4. Address Changes

If you need to update your delivery address, please contact our customer service team within 24 hours of placing your order.
After dispatch, address changes are no longer possible.

5. Order Cancellations

You may cancel your order before dispatch at no cost.
Once the order has shipped, cancellations are no longer possible.
If you wish to return an item after delivery, please see our Refund Policy.

6. Delayed or Damaged Deliveries

If your parcel arrives damaged or delayed, please contact us as soon as possible:

E-mail: Contact@maison-aurelle.com
Phone Number: +46739797818

For damaged parcels, please include photos to help us resolve the issue quickly.

7. Customer Support

Customer Service Is Available:

Monday-Friday: 9 AM to 5 PM GMT

E-mail: Contact@maison-aurelle.com

Phone Number: +46739797818

Support Information: Our customer service team is based in Sweden and offers dedicated English-language support for customers in the UK. We respond to all inquiries within 24 hours on business days.

 8. Company Information

Store name: Maison Aurelle

Operated By: E-Solution Emporium Scandinavia

Trade Number: 0403032915

VAT number: SE040303291501

Address: Smedjegatan 5B, 567 30
Vaggeryd, Sweden

Email: Contact@maison-aurelle.com

Phone: +46739797818

Our Customer Service is available from Monday - Friday, from 9 AM to 5 PM (GMT). Our Customer Service replies within 24 hours during working days.

For return and refund details, please see our Refund Policy.